Shipping Policy

Order & Delivery Info

  • Cut-Off Time: 16:00 GMT for same-day processing
  • Order Prep: Usually 0–1 business days (Monday – Friday)
  • Delivery Speed: 5–9 business days (Monday – Friday)
  • Shipping Cost: Free for all orders within the United Kingdom

Shipping Partners
We use trusted carriers to ensure your order arrives safely. Shipments may be handled by DPD, Royal Mail, or Parcelforce. The specific carrier is selected automatically based on your location and chosen delivery method.

How Orders Are Handled
Once your order is placed, you’ll receive a confirmation email. Most orders are prepared within 0–1 business days. When your package leaves our facility, we’ll send you a tracking link so you can monitor its progress.

Delivery Details
For most UK addresses, orders arrive within 5–9 business days after dispatch. Free delivery is automatically applied to all orders within the United Kingdom.

Delays & Next Steps
If your order hasn’t arrived within the expected timeframe, please allow up to 3 additional business days and check your tracking link. If the package still hasn’t arrived, email support@zymofa.com with your order number, and we’ll investigate immediately.

Damaged or Wrong Items
If your delivery arrives damaged or is incorrect, take a clear photo and email it to support@zymofa.com. We will ensure you receive the correct item as quickly as possible.

Canceling Orders
If you need to cancel an order, contact us as soon as possible at support@zymofa.com. Once your order enters the processing stage, cancellation may no longer be possible, so early contact is recommended.

Store Name: Zymofa

Address:
70 Drayton Gardens
London SW10 9SB
United Kingdom

Service Hours:
Monday to Friday, 9:00 – 17:00 (GMT)